Automated Service Ticket Triage with AI Classification

This n8n workflow automates the triage process for incoming service tickets using AI-powered classification and categorization. When a new service ticket is created in Taiga, the workflow employs AI to analyze the ticket description, extracting key information such as type, severity, priority, and status. Based on the AI results, the workflow automatically updates the ticket’s fields and, if necessary, blocks the ticket until more info is gathered. The process involves a Taiga trigger for new issue creation, an AI agent for text analysis, structured output parsing, and conditional nodes to set appropriate classifications. This workflow streamlines support operations by reducing manual effort, accelerating ticket prioritization, and ensuring tickets are correctly categorized from the start, enhancing customer service efficiency.