This n8n workflow automates customer support communication across Gmail and Telegram, utilizing AI-driven responses for efficient handling of inquiries. The process begins with triggers from Gmail and Telegram, which detect new unread messages. These messages are processed to extract relevant details such as customer name, contact info, and message content. The workflow then feeds this information into AI agents powered by OpenAI, which generate helpful responses based on a predefined knowledge base stored in Google Sheets.
The AI-generated replies are sent back to customers via their respective channels: Gmail replies are handled through Gmail nodes, and Telegram responses are sent through Telegram nodes. Concurrently, the workflow logs all interactions and AI responses into Google Sheets for record-keeping and analysis. If an inquiry requires escalation, the workflow can log the incident for further review and notify administrators through Slack.
Error handling nodes are included to capture any issues during execution, notifying admins and logging errors. This workflow is ideal for businesses seeking to provide 24/7 customer support, reduce response times, and maintain consistent communication across multiple channels while offloading routine inquiries to AI support agents.
Reviews
There are no reviews yet.