Automated Customer Testimonial Collection and Notification

This workflow automates the process of collecting customer feedback via Google Forms, extracting impactful testimonials using AI, and managing the testimonials data. It starts with a trigger when new feedback is submitted through Google Sheets, then applies a language model (Google Gemini) to generate a concise, emotionally engaging testimonial quote. The extracted testimonials and user feedback details are stored in a designated Google Sheet, and an email notification is sent to the marketing team to notify them of new testimonials. This streamlined process helps businesses efficiently gather, curate, and respond to customer testimonials, boosting marketing efforts and social proof.

**Step-by-step workflow:**

1. The workflow is triggered when a new row is added to a Google Sheets form response.

2. It uses Google Gemini’s language model to analyze the feedback and extract a short, emotionally compelling testimonial quote.

3. The extracted testimonial, along with the original feedback and user details, is saved into a Google Sheets document for record-keeping and future use.

4. An email alert is automatically sent to the marketing team with the new testimonial to facilitate quick review and potential sharing.

**Practical use case:**

This workflow is particularly useful for businesses that collect customer feedback regularly. It automates the task of highlighting the most impactful testimonials, saving time and ensuring timely marketing responses. Ideal for companies looking to enhance their social proof with minimal manual effort.

**Nodes involved:**

– Google Sheets Trigger for new form responses

– AI language model (Google Gemini) for testimonial extraction

– Google Sheets for storing testimonials

– Gmail for notification emails

– Sticky notes for workflow documentation and assistance.

**Services/Integrations used:** Google Sheets, Google Gemini (PaLM API), Gmail, n8n nodes.

**Summary:** Automates testimonial collection, extraction, and notification, helping brands leverage customer feedback more effectively.