This n8n workflow automates the process of gathering customer feedback after support ticket resolution and updates related data in Google Sheets. It triggers on a schedule, interacts with Freshdesk to retrieve tickets and contact info, and sends personalized email surveys to clients. Additionally, it logs responses in Google Sheets, providing a seamless way to collect and analyze customer satisfaction data. This workflow is ideal for support teams aiming to improve service quality through automated feedback collection and data management.
Automated Support Ticket Feedback Workflow
| Node Count | >20 Nodes |
|---|---|
| Nodes Used | emailSend, formTrigger, freshdesk, googleSheets, if, manualTrigger, markdown, scheduleTrigger, set, stickyNote |
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