AI-Powered Social Media and Customer Engagement Workflow

This n8n workflow automates multi-channel social media interactions, customer engagement, and AI-driven support. It listens for incoming messages from WhatsApp, Facebook, and Instagram, then processes, categorizes, and responds intelligently using integrated AI models and external services. The workflow includes several webhook triggers to handle real-time messages and form submissions, which are analyzed through AI agents for sentiment and intent. Based on this analysis, the system responds with appropriate messages via WhatsApp or posts updates on social media platforms. Additionally, it manages customer data in Airtable, supports lead generation, and assists with scheduling and CRM tasks through various AI-powered tools and vector stores for context-aware conversations. This comprehensive automation enhances customer support, marketing, and sales efforts across social media channels, streamlining interactions while enabling personalized, timely responses.