Automated WordPress Contact Form Handling & Response

This n8n workflow streamlines managing inquiries received via a WordPress contact form by automating classification, response drafting, and data logging. When a form submission occurs, the workflow captures the data via a webhook, classifies the message into categories such as product info, order info, or other requests using AI language models, and then generates professional email drafts accordingly. The system creates personalized responses for each category, drafts emails, and stores inquiry details in Google Sheets for record-keeping. This automation significantly enhances customer service efficiency, ensures timely responses, and helps document interactions for future reference. Practical use cases include customer support, sales inquiries, and order updates, making it ideal for busy businesses seeking to optimize communication processes.