Customer Support and Stock Management Workflow

This workflow automates customer support interactions for an Apple repair/service center, integrating AI chat, Google Sheets, and stock management. It starts with a webhook trigger that initiates a chat conversation with a customer, where the AI-based support agent interacts in real-time. The workflow leverages OpenAI’s GPT-4.1 model to respond, retrieve stock information, and guide the customer through placing an order or updating stock. The ‘GetStock’ node checks inventory levels, while the ‘Place Order’ and ‘Update Stock’ nodes update Google Sheets with new orders and stock counts. This workflow is particularly useful for automating customer service, managing inventory, and streamlining order processing in a retail or repair setting.