Automated User Role Update from Excel in WordPress & Zammad

This workflow automates updating user roles in the Zammad ticketing system based on data from an Excel file, triggered manually for flexibility. It begins with a manual trigger, then sets basic variables including the Zammad URL and Excel source URL. The workflow downloads the Excel file via HTTP request, extracts user data, and merges this data based on email addresses. It searches for existing users in Zammad by email, updates their roles via API calls, and handles potential errors gracefully. This process proves useful for managing user roles efficiently across systems, especially when dealing with bulk updates from external sources like Excel spreadsheets.