This n8n workflow automates the process of resetting user roles in Zammad, a helpdesk and support system. It fetches all users and roles, filters specific users, and updates their roles to default values, streamlining user management. The workflow is triggered manually, making it ideal for periodic role maintenance or bulk updates.
Here’s how it works step-by-step:
1. **Trigger**: The workflow starts with a manual trigger, allowing users to initiate the process at will.
2. **Set Basic Variables**: User-specific variables such as API URL, API key, default roles, and users to exclude are configured.
3. **Get All Users**: Fetches the complete list of users from Zammad using the API.
4. **Get All Roles**: Retrieves all available roles from Zammad, which can then be analyzed or exported.
5. **Convert Roles Data**: Converts role data into an Excel file for easy review or record-keeping.
6. **Filter Users**: Checks each user against exclusion lists and activity status to determine whether they should be updated.
7. **Get Specific Role Details**: Fetches details of each role to confirm the role structure.
8. **Update User Roles**: For users who pass the filtering criteria, their roles are updated to the default role(s) via API calls.
This workflow is useful for administrators who need to regularly reset or standardize user roles in Zammad without manually updating each account, ensuring consistency and saving time.
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