This n8n workflow automates the process of fetching new support tickets from ConnectWise, filtering out already notified tickets, grouping them by company, and notifying a Microsoft Teams chat for dispatch. It runs on a scheduled basis from Monday to Friday between 8 AM and 4 PM, ensuring timely updates for support teams.
The workflow begins with a schedule trigger that activates every hour within business hours. It fetches new support tickets from the ConnectWise API that are in ‘New’ status. Each ticket is then enriched by adding a filterable parameter and checking if it has already been processed via a Redis database. Tickets not previously sent are grouped by company and site, aggregating their details for clarity. Finally, a formatted message with ticket summaries is dispatched to a specified Teams chat for the dispatch team to review and act upon.
This workflow is ideal for support teams who need to stay updated with new tickets in real-time, avoiding duplicate notifications, and streamlining their communication via Microsoft Teams.
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