Automated AI-Powered Appointment Scheduling Workflow

This comprehensive n8n workflow automates the entire appointment scheduling process for a PC and Laptop repair service using AI and integrated communication tools. It begins with an SMS trigger via Twilio, enabling customers to initiate contact. The workflow manages chat sessions and conversation history stored in Airtable, allowing seamless interaction continuity. An AI Assistant powered by OpenAI LangChain handles customer queries, answers questions, and manages appointment bookings, rescheduling, and cancellations through a series of API calls to Cal.com. It intelligently checks for existing appointments, confirms availability, and communicates with customers via SMS, including follow-ups to re-engage potential clients who haven’t scheduled yet. The system also supports command recognition (e.g., STOP) to opt out from further messages, ensuring respectful customer engagement. This setup is ideal for automating customer interactions, reducing manual workload, and enhancing customer experience through AI-driven scheduling and communication automation.