AI-Powered Customer Support Workflow with Human Escalation

This n8n workflow creates an intelligent AI-powered customer support system, integrated with Slack and email verification, designed to handle user inquiries efficiently. The workflow starts with a chat trigger that captures incoming user questions. An AI agent attempts to answer using GPT-4, leveraging memory buffering for context awareness. If the AI cannot confidently respond, it triggers a helper sub-workflow that checks if the user has provided an email address. When the email is missing, it prompts the user to provide one; if available, it forwards the query to a human customer support channel on Slack. Informative sticky notes guide users and administrators through the process, while the system also confirms when a human has been messaged. This setup is ideal for customer support environments requiring automated responses with seamless human escalation when necessary.