This n8n workflow automates the process of managing support requests received via Slack. It periodically monitors a specific Slack channel for messages tagged with a ticket emoji (🎫). When a relevant message appears, the workflow checks if a support ticket has already been created for that message to avoid duplicates. If not, it leverages AI via OpenAI’s language model to generate a detailed support ticket, including a descriptive title, summary, suggested solutions, and priority level. This generated information is then used to create a support ticket in Linear, ensuring efficient handling of user issues without manual intervention.
The workflow begins with a scheduled trigger that periodically initiates the process. It searches Slack messages for tickets, retrieves message details, and checks existing issues in Linear to prevent duplicates. Then, it uses AI to analyze the message content and generate comprehensive ticket data. Based on this, a new ticket is created in Linear with appropriate metadata, priority, and description. Practical use cases include customer support, IT helpdesk automation, and internal issue tracking, helping teams respond faster to user requests while reducing manual workload.
Overall, this workflow streamlines ticket management by integrating Slack, AI, and Linear into an automated, intelligent support system.
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