Automated Support Ticket Creation from Slack Messages

This n8n workflow automates the process of managing support tickets originating from a dedicated Slack channel. It periodically scans the #n8n-tickets Slack channel for messages tagged with a ticket emoji 🎫, filters out duplicates, and leverages AI to generate detailed support tickets. The workflow integrates Slack for message retrieval, OpenAI’s language model to analyze and summarize messages, and Linear to create and manage tickets within a support system. Key nodes include schedule triggers for periodic checks, Slack search for new messages, AI-based content generation for ticket details, and Linear API calls for ticket creation. This setup is useful for customer support teams or technical assistance channels that want to streamline issue tracking, prioritize requests efficiently, and automate the ticketing process based on user messages in Slack.