Bitrix24 Chatbot Integration Workflow

This n8n workflow facilitates the integration of a Bitrix24 chatbot with webhooks, enabling automated message handling, user join notifications, and bot registration. The setup begins with a webhook trigger that captures incoming Bitrix24 events such as messages, joins, or deletions. These events are routed through a series of conditional nodes that determine the type of event received. For message events, the workflow processes the message content and responds accordingly, including a canned response to specific queries like “what’s hot.” For new chat joins, it sends a greeting message. When the workflow receives a request to install or register a bot, it collects necessary credentials and properties, then makes HTTP POST requests to Bitrix24 REST API endpoints to register and configure the bot. The process includes validation of tokens, ensuring secure interactions. Practical use cases include automating customer engagement, onboarding new users, or managing chatbots in Bitrix24 environments, streamlining communication flows without manual intervention.