Intelligent Webchat Workflow for Appointments & Inquiries

This n8n workflow enables a dynamic and responsive webchat system designed for appointment scheduling, customer inquiries, and automated email responses. It integrates OpenAI’s GPT-4 model, Microsoft Outlook Calendar, and custom logic to identify available time slots, handle customer communication, and book meetings efficiently. When a customer interactions begins via webhook, the AI agent engages in a friendly conversation, identifies customer needs, checks calendar availability within business hours, and either schedules an appointment or drafts a detailed response for manual follow-up. The workflow is ideal for service providers or businesses seeking to automate frontend customer engagement while maintaining personalized and professional communication.