This n8n workflow automates the process of handling support requests and incidents through a seamless integration with GLPI, a popular IT asset management system. It begins when a user submits a form via a trigger, selecting whether they are making a request or reporting an incident. Based on their selection, the workflow gathers contact details, request specifics, and optional file attachments.
For support requests, the workflow captures the category and priority, maps these values to corresponding GLPI category IDs, and submits a ticket to GLPI using an HTTP POST request. If there’s an attachment, it uploads the file, links it to the ticket, and finalizes the process with a confirmation message.
For incidents, a similar process is followed with additional options to upload relevant evidence, map the incident’s category and urgency, and create a detailed ticket. The workflow handles session management with GLPI by initiating and ending sessions appropriately, ensuring secure and efficient communication.
This automation is ideal for IT support teams looking to streamline their ticketing process, reduce manual work, and improve response times by instantly creating tickets directly from a WordPress-based support portal.
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