This n8n workflow automates the comprehensive monitoring, analysis, and reporting of support tickets across multiple systems. It integrates real-time triggers and scheduled checks to gather data from support dashboards, closed tickets, and knowledge bases, leveraging AI-powered scraping and smart analytics. The workflow categorizes tickets, monitors SLA adherence, and performs escalation analysis using advanced logic, ensuring timely notifications for critical issues. Key nodes include webhooks, AI data extraction, custom analytics processing, and Slack notifications. It provides a structured way to enhance support performance, improve SLA management, and deliver actionable insights via Google Sheets and chat alerts, making it ideal for support teams seeking automation and intelligent management of customer issues.