Automated Reservation Reminder Calls with AI and Twilio

This n8n workflow automates the process of calling restaurant customers to remind them of their reservations using AI-generated conversation scripts and the Twilio communication platform. It is designed to streamline reservation management, enhance guest experience, and reduce manual follow-up efforts. The workflow begins with scheduled triggers or manual execution, fetching daily reservation details from Google Sheets. For each reservation, an AI agent generates a personalized call script based on reservation data like customer’s name, time, and party size. The script is then used to make automated voice calls via Twilio, delivering friendly reminders. After each call, the reservation record is updated to mark the customer as contacted. This setup is valuable for restaurants, hotels, or event venues seeking to improve customer communication and operational efficiency.