Automated Contact Form Processing with Text Classification

This n8n workflow automates the handling of contact form submissions for eCommerce or customer support. When a user submits a form with name, email, and message, the workflow classifies the message into categories such as ‘Request Quote’, ‘Product info’, ‘General problem’, or ‘Order’ using a language model. Based on the classification, the workflow sends targeted email notifications to relevant departments and logs the data into multiple Google Sheets databases for record-keeping and analysis.

Step-by-step, the workflow begins with a form trigger capturing user input, then processes the message through a text classifier. The classification results and form data are used to populate different Google Sheets sheets—organized as Product, Order, General, Quote, and Other—allowing easy data segmentation. Additionally, email notifications are dispatched to specific teams depending on the category of inquiry, ensuring timely and relevant responses.

This workflow is ideal for streamlining customer inquiries, automating categorization, and maintaining organized records in Google Sheets, making it a valuable tool for eCommerce businesses or support teams handling large volumes of customer messages.