Automated Contact Form Classifier and Data Storage Workflow

This n8n workflow automates the process of handling contact form submissions on a website, specifically tailored for eCommerce businesses. When a user submits the contact form, the workflow triggers and uses a text classifier to categorize the message into predefined categories such as ‘Request Quote,’ ‘Product info,’ ‘General problem,’ or ‘Order.’ Based on the classification, the workflow automatically sends targeted email notifications to different departments for handling inquiries effectively. Additionally, it logs the contact details and message content into multiple Google Sheets databases (‘Quote DB,’ ‘Prod DB,’ ‘Order DB,’ and ‘Other DB’) for organized record-keeping and future analysis.

This setup streamlines customer communication, ensures relevant departments are promptly notified based on the message category, and maintains comprehensive records automatically. It is ideal for companies seeking to optimize customer support and sales inquiries through automation.