Automated Contact Form Processing and Classification

This n8n workflow automates the process of handling contact form submissions for eCommerce or customer support. When a user submits a contact form, triggered by a webhook, the workflow uses a language model to classify the message into specific categories such as product info, order, quote request, general problem, or other. Based on the classification, it sends tailored email responses to the customer and logs the data into multiple Google Sheets databases for organized record-keeping and analysis. The workflow is flexible, allowing integration with external form services like WordPress CF7 or custom-built forms, and enables dynamic email responses. This setup streamlines customer inquiries, improves response efficiency, and maintains organized data logs for business insights and follow-up actions.