This n8n workflow automates the process of managing customer inquiries for PC and laptop repairs via SMS, leveraging AI and third-party scheduling APIs. It starts with an SMS trigger from Twilio, checks for command keywords like ‘STOP’ to manage follow-ups, and retrieves or updates chat history in Airtable. An AI-powered agent handles conversation flow, answers queries, and schedules, reschedules, or cancels appointments using the Cal.com API. The workflow includes a follow-up mechanism that identifies prospects who haven’t scheduled yet, generating engaging messages with AI and sending reminders via Twilio. All interactions and appointment data are seamlessly synchronized with Airtable to maintain a comprehensive customer log, making this workflow ideal for customer service, appointment booking, and automated follow-up scenarios.
AI-Driven Appointment & Follow-up Automation
| Node Count | >20 Nodes |
|---|---|
| Nodes Used | @n8n/n8n-nodes-langchain.agent, @n8n/n8n-nodes-langchain.chainLlm, @n8n/n8n-nodes-langchain.lmChatOpenAi, @n8n/n8n-nodes-langchain.outputParserAutofixing, @n8n/n8n-nodes-langchain.outputParserStructured, @n8n/n8n-nodes-langchain.toolHttpRequest, airtable, scheduleTrigger, stickyNote, switch, twilio, twilioTrigger |
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