This n8n workflow automates the process of collecting feedback via Typeform, analyzing the sentiment using AWS Comprehend, and sending a targeted message on Mattermost if the feedback is negative. It begins with a Typeform webhook trigger that captures user responses. The feedback text is then sent to AWS Comprehend to detect sentiment. Based on the sentiment analysis, if the feedback is labeled as negative, the workflow proceeds to send an alert message to a Mattermost channel, including the negative feedback score and details. This workflow is useful for businesses wanting to monitor customer satisfaction in real-time and respond swiftly to negative feedback.
Automated Sentiment Alert from Feedback
| Node Count | 0 – 5 Nodes |
|---|---|
| Nodes Used | awsComprehend, if, mattermost, noOp, typeformTrigger |
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