This n8n workflow automates the synchronization of support tickets between Zendesk and HubSpot, ensuring data consistency and streamlined customer support management. It runs every 5 minutes and performs several key steps:
1. It checks for existing tickets in Zendesk with an external ID to process updates.
2. For each relevant ticket, it retrieves requester details from Zendesk.
3. It filters and prepares only the essential data from the requester info.
4. It merges the requester data with existing ticket data to facilitate updates.
5. The workflow updates the corresponding ticket in HubSpot with the latest subject and description.
6. It also updates the Zendesk record with the external ID to maintain linkage.
7. The system tracks the last execution timestamp to process only updated tickets in subsequent runs.
8. Additionally, it creates or updates contacts in HubSpot and links Zendesk users with HubSpot contact IDs.
The practical use case for this workflow is when an organization manages customer support tickets across Zendesk and wants to keep HubSpot CRM records synchronized automatically, improving response times and data accuracy.
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