This workflow automates the process of linking Zendesk support tickets with Jira issues, ensuring seamless communication and tracking. When a new Zendesk ticket is created, the workflow checks if it already has an associated GitHub issue. If so, it comments on the existing GitHub issue; if not, it creates a new GitHub issue with the ticket’s subject and links the Jira issue number back into Zendesk. This automation is useful for support teams that need to synchronize tickets with development issues, improving collaboration and response times.