Automated Ticket Coordination Between Zendesk and Pipedrive

This workflow automates the synchronization and management of Zendesk support tickets with Pipedrive contacts, enhancing customer support workflows. It runs every five minutes, checking for new or updated tickets in Zendesk since the last execution. The workflow retrieves requester details, searches for their contact in Pipedrive, and enriches the ticket data with relevant contact information. If the requester is found in Pipedrive, it automatically reassigns the Zendesk ticket to the contact’s owner in Pipedrive, streamlining support management. Additionally, the workflow gathers agent and admin details from Zendesk to improve context and updates ticket notes accordingly. This automation is highly useful for support teams seeking seamless integration between their CRM and helpdesk systems, ensuring faster, more personalized customer service and efficient ticket handling.