Automated Client Feedback Routing and Summarization Workflow

This n8n workflow streamlines the process of managing client conversations by automatically summarizing conversations, routing feedback to relevant departments, and updating CRM records. It begins with a webhook trigger that receives client feedback, which is then summarized using an AI language model. The summarized content is analyzed to determine the appropriate department (support, administrative, or sales) via an agent that uses language processing to route feedback accordingly. The workflow also notifies the relevant departments through email, Slack, or WhatsApp, and updates the client’s records in HubSpot with the summarized notes. This automation improves response efficiency, ensures proper feedback management, and maintains comprehensive client records, making it ideal for customer support centers, sales teams, and customer relationship management tasks.