This n8n workflow automates the process of monitoring and notifying support technicians about tickets nearing expiration on a GLPI server. Scheduled to run at 9 AM daily, it fetches active tickets with deadlines approaching within the next two days. The workflow first initializes session credentials for secure API communication with GLPI, then searches for tickets about to expire within a specific timeframe. Based on technician IDs stored in the system, it conditionally sends personalized notifications via Microsoft Teams chat messages to the relevant support staff. Additionally, sessions are properly terminated after execution. This automation helps support teams stay proactive by ensuring timely follow-up on impending ticket deadlines, thereby improving response times and customer satisfaction.
Automated Ticket Expiry Notification via Microsoft Teams
| Node Count | 11 – 20 Nodes |
|---|---|
| Nodes Used | aggregate, httpRequest, if, microsoftTeams, noOp, scheduleTrigger, set, splitInBatches, splitOut, stickyNote |
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