This n8n workflow automates the process of monitoring open support tickets in Vtiger CRM, sending real-time notifications to a Telegram chat, and updating the ticket status to prevent duplicate alerts. It runs every minute to ensure support teams stay informed about new issues and ticket progress.
The workflow begins with a schedule trigger set to run every minute. It fetches the latest ‘Open’ help desk tickets from Vtiger CRM using a custom community node. If an open ticket is found, the workflow sends a detailed message to a designated Telegram chat, including ticket ID, title, status, priority, severity, category, and description. Once the notification is sent, it updates the ticket status in Vtiger to ‘In Progress’, ensuring the same ticket isn’t re-alerted. If no open tickets are detected, the workflow does nothing.
This automation is particularly useful for support teams needing immediate awareness of new tickets, ensuring timely responses, and maintaining synchronized ticket statuses across systems.
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