AI-powered Customer Support Workflow for Zendesk

This n8n workflow automates customer support interactions using AI integration with Zendesk and Mintlify. It starts with a webhook trigger receiving customer inquiries, fetches relevant ticket data, and analyzes conversation history. The workflow classifies messages to detect urgent issues like billing, fraud, or the need for human escalation. AI response generation involves language models to summarize, classify, and handle uncertainties in replies. It can create or update Mintlify chat topics based on ticket tags, forward customer inquiries to Mintlify for AI-generated responses, and escalate sensitive issues by updating Zendesk tickets. This workflow streamlines support teams’ efficiency by automating routine responses while intelligently routing complex or urgent requests to human agents, enhancing overall customer experience.