This n8n workflow automates the extraction and export of user, role, organization, and group data from Zammad, a helpdesk and support system, into Excel files for analysis or record-keeping. Triggered manually for testing purposes, the workflow systematically fetches all relevant data from Zammad using API calls, processes the data into structured formats, and converts each dataset into individual Excel spreadsheets. The workflow involves key nodes such as manual trigger, HTTP requests for fetching roles and groups, Zammad-specific nodes for retrieving users and organizations, data transformation nodes to structure the data, and file conversion nodes to generate Excel files.
This automation is especially useful for IT or support teams needing periodic reports on user, role, and organizational data for compliance, audits, or analytics. It streamlines manual data extraction, ensuring consistency and saving time. The resulting Excel files can be used for further analysis, reporting, or integration with other management tools.
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