Automated Time Entry Sync from Webhook to Synchro

This n8n workflow automates the process of recording time entries for phone calls into the Synchro scheduling system, triggered by a Webhook. The workflow begins when the Webhook receives a POST request with call data, including start and end times, contact details, and an ID. It then sets environment variables for the Synchro base URL, enabling dynamic configuration.

Next, the workflow uses Google Sheets to look up existing ticket information based on the call ID received through the Webhook. It performs an ‘extract’ or ‘lookup’ operation to find a matching ticket. If a match is found, it proceeds; if not, it stops. When a match exists, the workflow sends an HTTP POST request to the Synchro API, creating a timer entry that logs the call duration with notes about the contact.

This setup is ideal for support teams or contact centers aiming to streamline call time logging directly from communication platforms into their scheduling or CRM system without manual entry. It ensures accurate, real-time data synchronization, reducing administrative overhead and improving reporting accuracy.