Automated Incident Alert Creation for OpsGenie from Syncro

This n8n workflow automates the process of creating and closing incident alerts in OpsGenie based on alerts received from Syncro. The workflow begins with a webhook that listens for incoming alert data from Syncro, then processes and formats the data before sending it as a new alert to OpsGenie. When an issue is resolved, the workflow automatically closes the corresponding alert in OpsGenie. This automation enhances incident management by ensuring timely and accurate alerts and resolutions, reducing manual effort.

Step-by-step, the workflow works as follows:

1. The Webhook node listens on the ‘fromsyncro’ endpoint for POST requests containing alert details.

2. The Set node extracts relevant alert information such as AlertID, description, and other attributes directly from the webhook payload.

3. The Create Alert node makes a POST request to the OpsGenie API, sending a formatted message, alias, and description to create a new alert in OpsGenie.

4. The workflow includes a conditional branch that checks if the alert has been marked as resolved. If so, it triggers a Close Alert node, sending a request to OpsGenie to close the specific alert.

5. The NoOp node acts as a fallback to do nothing if the alert isn’t resolved.

This workflow is particularly useful in IT incident response, help desk automation, or any environment where real-time alert monitoring and management are critical. It streamlines incident handling, ensures visibility, and reduces manual intervention, ultimately improving operational efficiency.