Automated Multi-Channel Customer Interaction & Planning Workflow

This comprehensive n8n workflow is designed to streamline customer interactions across multiple communication channels including WhatsApp, Facebook, and Instagram, while integrating AI-powered responses, CRM updates, and calendar management. Starting with webhooks triggered by messages or form submissions, the workflow uses AI models like Google Gemini and OpenAI to generate personalized responses. It manages diverse message types, handles customer data via Postgres, and performs actions such as creating or updating contacts, opportunities, and events in connected services. Practical scenarios for this workflow include automated customer support, lead management, appointment scheduling, and social media engagement, providing a unified and intelligent communication experience.