This n8n workflow automates the process of monitoring recent incidents in ServiceNow and notifying a team via Slack. It runs every 5 minutes, fetching incidents created within the last 5-minute window. If new incidents are detected, it sorts them by incident number and posts a detailed summary to a designated Slack channel, including a direct link to view each incident in ServiceNow. If connection issues occur with ServiceNow, an alert message is sent to Slack for prompt troubleshooting. The setup enhances incident management efficiency, ensuring timely awareness and response to system issues, making it ideal for IT support teams or DevOps operations.
Automated ServiceNow Incidents Monitoring and Slack Reporting
| Node Count | 11 – 20 Nodes |
|---|---|
| Nodes Used | dateTime, if, manualTrigger, noOp, scheduleTrigger, serviceNow, slack, sort, stickyNote |
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