Slack-ServiceNow Incident Search and Notification Workflow

This n8n workflow enables seamless integration between Slack and ServiceNow to facilitate incident management and communication. Designed for interactive use within Slack, it allows users to open a modal form to specify incident search criteria such as priority and state. Once submitted, the workflow queries ServiceNow for matching incidents and formats the results into a clear, user-friendly Slack message. If incidents are found, the details are either posted to a selected Slack channel or sent as a direct message to the user. If no incidents match the criteria, the workflow informs the user accordingly, either privately or publicly. This automation streamlines incident tracking, improves communication efficiency, and enhances responsiveness through Slack and ServiceNow integration.