This comprehensive n8n workflow streamlines customer support management across multiple channels, including email and web forms. It begins with triggers from email (IMAP read) and web form submissions via webhook, normalizing data from diverse sources into a unified ticket format. The workflow then categorizes and prioritizes tickets using keywords, sentiment analysis, and urgency indicators, ensuring critical issues are escalated appropriately. Automated responses are generated based on ticket category, helping clients receive timely acknowledgment and relevant information. Additionally, the system can log tickets into a CRM, notify support teams via Slack about high-priority issues, and log success metrics for performance tracking. An integrated error-handling node ensures issues are captured and notified via Slack for prompt resolution. This workflow is ideal for customer support environments aiming to improve response times, automate routine responses, and maintain organized ticket management across multiple channels.
Automated Multi-Channel Customer Support System
| Node Count | 11 – 20 Nodes |
|---|---|
| Nodes Used | emailReadImap, emailSend, function, httpRequest, if, merge, respondToWebhook, slack, stickyNote, webhook |
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